CONSIDERATION OF THE SPECIFICS OF UNDERSTANDING TEXTUAL COMMUNIQU´ES IN DESIGNING DIALOGUES WITH A USER OF AN INFORMATION SYSTEM

Abstract

The paper presents a proposal to take into account the language comprehension
paradigm in an attempt to improve the design methodology of human-computer
dialogues. It is assumed that the user treats a system as a subject, i.e. perceives
communication with the system as a kind of discourse and intuitively treats it
as cognition of the world through a fixed image of objective linguistic signs. Due
to the fact that every end-user of a computer system has an individual linguistic
competence, thesaurus, habits, previous experiences, one can never guarantee
that identical semantic references arise in a variety of audiences. The situation
becomes more stable if one considers the communication aspect of comprehension
on the basis of practice (familiarity of things). It may be expected that
a qualified professional user will commit fewer errors, caused by a poor dialogue
understanding while interacting with the system. Therefore, the main task
of a designer is to speed up and facilitate the learning process, which can be
achieved by running the process of constructive rational understanding.