Technological and Managerial Aspects  in the Context of Business Process Management  and Optimization

Łukasz Rudolf; Marek Roszak

doi:10.7494/dmms.2024.si.6705

Authors

Łukasz Rudolf School of Doctors, Silesian University of Technology, Faculty of Mechanical Engineering, Gliwice, Poland https://orcid.org/0000-0001-9430-8513
Marek Roszak Faculty of Mechanical Engineering, Silesian University of Technology, Gliwice, Poland https://orcid.org/0000-0002-4035-8360

DOI:

https://doi.org/10.7494/dmms.2024.si.6705

Keywords:

business process management (BPM), process optimization, technology integration, operational efficiency

Abstract

This article presents an original business-process-management (BPM) approach that integrates modern information technologies with managerial methods to enhance operational agility and organizational adaptability in a dynamic environment. The findings indicated that a harmonious integration of diverse information technologies with managerial methods significantly improved the execution of processes and enhanced organizational efficiency in achieving strategic objectives. A two-stage analysis was conducted, including a detailed review of key tools and strategies that supported essential business processes such as production, distribution, customer service, and order processing. Subsequently, the interdependencies among these processes were assessed, thus analyzing their impacts on operational flexibility and fluidity. The results suggested that an integrated approach that combines modern information technologies with managerial methods leads to significant improvements in performance, shorter lead times, optimized resource utilization, and faster responses to changing market demands. This study provides practical insights for those organizations that seek to maximize the benefits of digitalization and implement proven managerial methods to improve operational outcomes and achieve sustainable competitive advantages amid increasing competition and dynamic market changes.

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