PAŃKOWSKA, Małgorzata. Process Knowledge Value Proposition in Business Process Management. Decision Making in Manufacturing and Services, [S. l.], p. 9–25, 2024. DOI: 10.7494/dmms.2024.si.6616. Disponível em: https://journals.agh.edu.pl/dmms/article/view/6616. Acesso em: 5 dec. 2025.