Analysis of Six Sigma Tools Utilization in Phases of DMAIC Cycle

Bartosz Soliński

doi:10.7494/dmms.2021.15.6892

Authors

Bartosz Soliński AGH University of Science and Technology

DOI:

https://doi.org/10.7494/dmms.2021.15.6892

Keywords:

Six Sigma, DMAIC, tools application, project

Abstract

Six Sigma has been developed and successfully used in many organizations for many years. The use of Six Sigma in process-improvement requires the systematic and disciplined use of specific tools and techniques in the DMAIC cycle. The DMAIC cycle includes five phases: Define, Measure, Analyze, Improve, and Control; this is one of the most popular Six Sigma improvement cycles that are used in improving existing processes. When improving processes in accordance with the DMAIC cycle, it is important to have knowledge of the tools and techniques that are used and the ability to select them for the specifics of a project and the appropriate phases of the cycle. This article critically reviews the literature on the use of individual tools in the appropriate phases of the DMAIC cycle and uses a semi-structured interview method with specialists in the field of using Six Sigma. The obtained results of the analyses can contribute to the study of the validity of using individual tools and techniques for the effective use of Six Sigma and provide a useful comparative review for theoreticians and practitioners who want to use the appropriate tools in the DMAIC cycle.

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