HASTENTEUFEL, J.; KISZKA, S. What do German bank customers want? The importance of customer expectations and the failure of the integral customer advisory service. Managerial Economics, [S. l.], v. 21, n. 1, p. 7, 2020. DOI: 10.7494/manage.2020.21.1.7. Disponível em: https://journals.agh.edu.pl/manage/article/view/4017. Acesso em: 6 may. 2024.